Refunds will be issued to the original method of payment within 3 working days of receipt.

Any promotional gift received from the same order must also be returned to receive a refund in full.We are unable to accept returns of pierced jewellery or items with a personalised engraving unless faulty.

Items without a security tag will not be refunded, they will be returned to the sender.

Items must be unworn and in their original condition with the Annie Haak security tag in place.

We hope you will be delighted with your purchase, however, if within 28 days of receipt you change your mind, we will be happy to offer you a refund. You will be able to select your preferred delivery option in the checkout. Orders that are delivered to the Channel Islands or countries outside the UK are charged at Zero-Rated VAT. The recipient of the goods will be responsible for any charges that may be applied and so we would recommend reviewing the destination countries policies prior to placing your order.

These charges are beyond our control, and we are sadly unable to advise the amounts that they may be. * Please note any products ordered using our international delivery may be subject to taxes, fees, customs duty, levies, or other charges. If you miss your delivery, please check your tracking link for further details, to organise redelivery or to collect your item from your local delivery office

Our parcels will not fit through a letterbox.

Once your order has been despatched your tracking number will be sent to you via email.

Your order will be despatched via Royal Mail or DPD, depending on the delivery method you have selected.*During promotional events, such as sale, please allow up to 5-7 working days for tracked standard deliveries to arrive.Saturday Delivery Royal Mail Special Delivery - order by 2pm Friday Next Day Royal Mail Special Delivery - order by 2pm Monday to Thursday

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